Cancellations Policy

If you change your mind before your order is dispatched then we will be happy to give you a full refund and you will incur no cost. Please contact us at info@summerbysleep.co.uk.

 

Returns Policy

Damaged or faulty items

If you notice any items are damaged on receipt of delivery please refuse the delivery and contact us at info@summerbysleep.co.uk to arrange re-delivery of a replacement.

If after delivery you notice that any items are damaged please report this to us within 30 days via email at info@summerbysleep.co.uk, we may ask for images of the damages or faults before arranging collection. We will then contact you to arrange collection of your damaged items and to send you a replacement or issue a refund. If you choose to receive a refund, we will refund you in full by your original payment method. To help ensure a swift refund please enclose with returned items proof of purchase along with the reason for return and your email address.

We ask that you do not use the damaged items once you have discovered the damage and keep them in the best possible condition and in the original packaging if possible.

Unwanted or incorrectly ordered items

If you have changed your mind and want to return all or part of your order please let us now within 14 days of receipt of your order. In the case of unwanted or incorrectly ordered items we do not arrange collection. We will issue your refund promptly once your returned items have been received. To help ensure a swift refund please enclose with returned items, proof of purchase along with the reason for return and contact number/email address.

We ask that items you wish to return are unused and are packed in their original packaging or a suitable equivalent.

 

Privacy Policy

This privacy policy sets out how Summerby Sleep uses and protects any information that you provide when you use this website.

Summerby is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Summerby sleep may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th August 2022.

What we collect

We may collect the following information:

• name and title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information gathered

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Our data processors (external third parties) include:

Data Processor	Function	Processing Activities
WooCommerce www.woocommerce.com	Used to host our ecommerce store	Information that you enter when placing an order on our website is held by WooCommerce so that we can make sure you receive your order. Your information is also stored if you have chosen to receive newsletters via our stay updated page, or contacted us via the contact us page.
MailChimp www.mailchimp.com	Operation of our email program	Processing customer email addresses and certain order data in order to send, if we have permission, emails from time to time. You can view Mail Chimp’s own privacy notice here.
Klarna    www.klarna.com	Payment method	In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@summerbysleep.co.uk
• We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Promotions & Discounts

SPRING15- Offer valid until midnight 30th April 2024. Offer valid across the entire site. Discount can only be used once per customer. Cannot be exchanged for cash value. Cannot be used in conjunction with any other offer.